Because ambulatory medical care plays a significant role in the healthcare delivery system, it is important to understand how Lean concepts and tools can be used to deliver high-quality, cost effective care. This is a 'how-to' book for a Lean implementation combining Lean tools and concepts as applied to the outpatient environment. The first part of the book provides an overview of Lean with individual descriptions of each of the Lean tools. The second part presents a detailed case study from a primary care clinic and a gastrointestinal outpatient clinic.
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